Refund policy

Refund Policy

At Magnetic Love, your satisfaction is our #1 priority. We take pride in the quality of our products and want you to feel confident in every order. If something isn’t right, we’re here to make it right.

Reporting an Issue

We stand behind our products and want you to be completely happy with your purchase. If you encounter an issue, you have 30 days from the delivery date to let us know. Simply reach out to us at annie@magneticlove.ca with your order details and a description of the problem—we’re always happy to help!

No Refunds, But We’ll Make It Right

We do not offer refunds, but because your satisfaction is our top priority, we are committed to finding a fair resolution. If your product arrives damaged, defective, or does not meet reasonable expectations, we will gladly send you a replacement. Every request is handled with care and assessed individually to ensure a positive experience.

Conditions for a Replacement

• Issues must be reported within 30 days of receiving your order.
• We may request clear photographic evidence to better understand the issue.
• The replacement product will match your original order. If the item is no longer available, we will work with you to find a suitable alternative.

We are dedicated to delivering high-quality products and a smooth shopping experience. Your happiness with our brand means everything to us, and we’ll always go the extra mile to make sure you’re satisfied. If you have any questions, don’t hesitate to reach out—we’re here for you!